Shipping Policy

** COVID-19 UPDATE:
Due to the current COVID - 19 situation, the actual delivery time may vary depends on your local carrier. If you have any concerns about your order, please feel free to contact us at info@keyboardlab.com

SHIPPING & DELIVERY:
All orders will be shipped from our company location. We offer FREE shipping on all qualified orders. Please refer to the table below for the countries we ship to and the estimate shipping time.

Shipping Country Est.  Shipping Time Costs
United States 7-15 business days Free shipping
France 7-15 business days Free shipping
Germany 7-15 business days Free shipping
Italy 7-15 business days Free shipping
Austria 7-15 business days Free shipping
Belgium 7-15 business days Free shipping
Bulgaria 7-15 business days Free shipping
Croatia 7-15 business days Free shipping
Czech Republic 7-15 business days Free shipping
Denmark 7-15 business days Free shipping
Estonia 7-15 business days Free shipping
Finland 7-15 business days Free shipping
Greece 7-15 business days Free shipping
Hungary 7-15 business days Free shipping
Ireland 7-15 business days Free shipping
Latvia 7-15 business days Free shipping
Lithuania 7-15 business days Free shipping
Luxembourg 7-15 business days Free shipping
Malta 7-15 business days Free shipping
Netherlands 7-15 business days Free shipping
Poland 7-15 business days Free shipping
Portugal 7-15 business days Free shipping
Romania 7-15 business days Free shipping
Slovakia 7-15 business days Free shipping
Slovenia 7-15 business days Free shipping
Spain 7-15 business days Free shipping
Sweden 7-15 business days Free shipping

*Note:
The estimated shipping time is only an estimation for international/domestic shipping time based on our experiences, does not include processing time.

We only ship to the 48 contiguous states in United States.

Processing Time:
For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.

Delivery Time:
The final delivery time can be vary depends on your local carrier.

TRACK YOUR ORDER:
When your order is shipped out from our warehouse, we will send an email to the email address you left when placing the order, with the tracking information. If you don't receive this email, OR you have any questions about shipping, please contact us at info@keyboardlab.com

FOR PRE-ORDER:From time to time, we offer PRE ORDER on the product page. Please refer to the product page for detailed PRE ORDER shipping time. If you have any questions or concerns, please feel free to contact our customer service team at info@keyboardlab.com

Return & Refund Policy

Keyboard Lab strives to provide quality-assured and good performance products. If you are caught in some problems when using our products, please contact our support staff for help.

If you want to exchange or return your items(excluding altered or modified items, used products), we can accept the return & exchange them within 7 days from the date you received your order.

*Please be sure to contact our after-sale team at info@keyboardlab.com before you submit your exchange, return or refund requirements. Otherwise, we are not responsible to take charge of the related cost may cause.

Keep the items under the original condition and submit your requirement accordingly to the procedure listed below. You will be responsible for paying for your own shipping costs and custom tax for returning your item. Meanwhile, the previous shipping costs of your order are non-refundable. If you receive a refund, the shipping freight will be deducted from your refund. You may choose any carrier (UPS, FedEx, USPS, etc.), but we do require a method that supplies a tracking number.

To be eligible for a return, here are some of the procedure and conditions details:

Return/Exchange (if applicable)
Items must be in their original condition.
Items must be in the original package with all accessories and user guide.
Items not in these conditions will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

Shipping Instructions:
Repack merchandise securely in a box. Be sure that it's the original package including the product and all accessories
Please provide the valid tracking number and shipping receipts for the returning package within 7 days from the Return&Exchange approval date.
Otherwise, your return request will be voided.

Return Shipping Address:
Company Name: Keyboard Lab
Address:  As provided.

We always do our best to take care of customers and deal with you fairly; we ask that you, our customers, treat us fairly as well.
Please allow 2-3 business days for us to process your return or exchange.
If you are due a refund, please allow 5-7 business days for processing.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@keyboardlab.com

Timber

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Timber started out very differently. Several years ago, we created a rendering of a fully wooden ergonomic keyboard. The model was beautiful, but producing a fully wooden keyboard is very difficult and costly. Despite these setbacks, we never completely gave up on the idea of creating a beautiful wooden keyboard. Now we still have it here for you.
Our goal with Keyboard Lab is to make beautiful keyboards. We believe the mechanical keyboards should not be only for gamers or enthusiasts. Mechanical keyboards should be accessible and desirable to anyone who types regularly, and that's just about everyone. 

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